(Berry+ Wave AC2100 and Berry+ Freedom AC1200)
Berry+ works very hard to serve its customer and take any product issue very seriously. Berry+ stands behind its quality product offering and therefore, warranty its product to be free from defects in manufacturing, malfunction, and functionalities under normal use and in normal conditions.
Berry+ provides two (2) years of standard warranty from the date of purchase.
What’s included in Warranty Coverage
- Any malfunction in product’s internal/external hardware (switches, ports, adapter)
- Any defects that affect Berry+ Wave AC2100 and Berry+ Freedom AC1200 core functions
- Any defects in product functionalities under normal use in normal condition
What’s NOT Included in Warranty Coverage
- Accidental and intentional damage to the product
- Any condition resulting from mishandling, inadequate maintenance, or care
- Damage resulting from unauthorized modification of the product, misuse, or negligence
- Shipping damage
- Normal wear & tear, theft, or loss
- Damaged caused by natural disaster
Berry+ technical department will analyze and evaluate the issue and will decide one of the following to address the issue.
- Repair the product, at no cost, if the product is still under warranty (within 2 years of purchase).
- Replace any broken parts of a product
- Exchange with a new product if defective product cannot be repaired
Customer can reach out to us at firstname.lastname@example.org to file for the claim. To ensure the proper handling of the claim, please follow the below guidelines:
- Submit claims for defective products within 2 years from invoice/purchase date
- Product should be returned in original packaging. If original packing is not available, then product should be packed nicely to avoid any damage
- Repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales/invoice receipt.